Terms of Service

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”, “Candidate”, “you”, or “your”) and WorkScout (together with its parent operators, affiliates, successors, and assigns, “WorkScout”, “we”, “us”, or “our”), concerning your access to and use of the WorkScout website located at myworkscout.com, our web applications, our Google Chrome browser extension, and any associated application programming interfaces (collectively, the “Services”).

By accessing, browsing, registering for, installing, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST CEASE USAGE IMMEDIATELY.

The Services are intended solely for individuals who are at least eighteen (18) years of age and legally capable of forming a binding contract under applicable law. Individuals under the age of 18 are not permitted to register for or use the Services. If you access or use the Services on behalf of any entity or organization, you represent and warrant that you possess full legal authority to bind that entity to these Terms.

WorkScout provides a unified, artificial-intelligence-assisted career acceleration and job application management platform. Core features include, without limitation:

• Candidate Job Application CRM: Pipeline organization (Wishlist, Applied, Interviewing, Offer, Rejected), interview round timelines, contact book records, and stage logs.
• Master Resume & Artifact Vault: Storage and vector-indexing of candidate baseline resumes, certifications, portfolios, and job history.
• Targeted AI Resume Tailor & Cover Letter Builder: Generative matching that analyzes candidate experience against specific target job specifications to formulate bespoke resumes, custom cover letters, and bullet points.
• ATS Semantic Keyword & Match Scorer: Vector similarity algorithms, lexical keyword matching, and applicant tracking system (ATS) readiness diagnostics.
• Interactive Video Studio & Audio Mock Interviews: WebRTC and browser-based real-time interview simulations featuring behavioral STAR question generation, speech-to-text response capture, audio delivery telemetry (e.g., words per minute, pause frequency, filler word detection), and visual posture framing feedback.
• Salary & Offer Negotiation Coach: Compensation benchmarking, counter-offer scenario modeling, and scripted negotiation playbooks.
• Companion Chrome Extension: Automated one-click capture of job postings and company data from major public employment boards into your WorkScout CRM pipeline.

Unless otherwise explicitly indicated in writing, the Services—including all source code, databases, backend microservices, algorithmic pipelines, system prompts, prompt engineering designs, user interfaces, frontend architecture, visual designs, audio/video telemetry engines, text, graphics, logos, trademarks, and service marks (collectively, the “WorkScout Intellectual Property”)—are owned, controlled, or licensed by WorkScout, and are protected by United States and international copyright, trademark, patent, trade secret, and unfair competition laws.

Except as expressly provided in these Terms, no part of the Services or WorkScout Intellectual Property may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

Subject to your complete and ongoing compliance with these Terms and your active access pass, WorkScout grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your personal, non-commercial employment seeking activities.

You are solely responsible for all content, career materials, documents, audio clips, video recordings, profile pictures, and messages that you upload, transmit, or store on the Services (“User Content”). WorkScout does not claim any ownership rights over your User Content.

By submitting User Content to the Services, you grant WorkScout a worldwide, non-exclusive, royalty-free, limited license to host, process, store, parse, index, format, and display such content solely and strictly for the purpose of operating, maintaining, securing, and providing the Services to you (including running vector similarity searches and passing your prompt context to secure underlying AI language models).

Zero Public Sale of Candidate Data: WorkScout will never sell, rent, commercialize, or publicly distribute your personal resume data, application pipeline, or career records to third-party data brokers, marketers, or advertisers.

By creating an account and using the Services, you represent, warrant, and covenant that:

• All registration information you submit via Clerk authentication (or email/social providers) is truthful, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update it as necessary.
• You have the legal capacity to enter into and abide by these Terms.
• You will not access the Services through automated or non-human means, whether through a bot, crawler, script, scraping tool, or automated browser process, except for our official Chrome extension.
• You will not use the Services for any illegal, unauthorized, fraudulent, or abusive purpose.
• Your use of the Services will not violate any applicable local, state, national, or international law, regulation, or third-party right.

You are solely responsible for maintaining the confidentiality of your account credentials, tokens, and active sessions. You agree to immediately notify WorkScout of any unauthorized access, breach, or compromise of your account. WorkScout cannot and will not be liable for any loss or damage arising from your failure to safeguard your account.

You may not access or use the Services for any purpose other than that for which we make the Services available. As an express condition of your use, you agree that you will NOT under any circumstances:

Additionally, you shall not upload defamatory, obscene, harassing, fraudulent, or legally infringing material; distribute malicious code or viruses; or probe, scan, or test the vulnerability of WorkScout infrastructure without prior explicit written authorization.

WorkScout delivers transparent, candidate-centric billing. Our pricing model operates on fixed 90-day non-recurring access passes (“Access Passes”) rather than open-ended auto-billing subscription traps or stressful micro-metered token fees:

• Pass Duration & Expiration: When you purchase a Plus Career Pass (\$30) or Professional Suite Pass (\$60), you receive full tier access for exactly ninety (90) consecutive calendar days from the moment of transaction completion. At the conclusion of your 90-day term, your account gracefully transitions back to the Free Candidate Tier. No recurring automatic debits will occur without your manual repurchase.
• Payment Processors & Security: All transactions are processed through PCI-DSS Level 1 certified third-party payment gateways (e.g., Stripe). WorkScout does not store, retain, or have access to your full credit card numbers or banking secrets.
• Price Modifications: WorkScout reserves the right to revise pass pricing for future purchases at any time. Any price updates will be reflected on the Pricing Page and will not retroactively alter an active, paid 90-day pass.
• Refund Policy: Because WorkScout immediately provisions computational infrastructure, vector embedding indexes, and third-party AI tokens upon activation, Access Passes are non-refundable once substantial AI services (such as targeted resume tailoring, cover letter generation, or mock video interviews) have been consumed. If you experience technical defects preventing service utilization, you may submit a refund request to [email protected] within seven (7) days of purchase.

To ensure low latency, platform stability, and high performance for the entire candidate community, all Access Passes are subject to our Fair Use Policy. Allowances are generously scaled to accommodate active human job seekers during intensive search campaigns:

Burst Velocity Limits: WorkScout employs rate-limiting filters (e.g., maximum tailoring requests allowed per 10-minute sliding window) to prevent script-driven denial-of-service surges. Accounts that repeatedly trigger burst throttles or exhibit automated, non-human usage patterns may be temporarily throttled or suspended pending manual review.

WorkScout integrates state-of-the-art large language models (such as Google Gemini Pro and Flash) to assist in parsing job descriptions, extracting keywords, and recommending resume bullet points. You expressly understand and agree that:

• No Employment or Interview Guarantees: WorkScout does not represent, warrant, or guarantee that using our tailored resumes, cover letters, or interview simulations will result in interview invitations, hiring offers, compensation increases, or favorable recruiter evaluations.
• Factual Accuracy Responsibility: You remain solely and legally responsible for ensuring that all statements, dates, credentials, certifications, technical proficiencies, and employment histories reflected in your finalized resumes are truthful and non-deceptive. Submitting unverified or exaggerated claims to prospective employers is done at your sole risk.
• Evolving AI Technologies: Outputs generated by artificial intelligence are probabilistic in nature. WorkScout does not guarantee that tailored outputs will be free from syntactic errors, occasional hallucinations, or regional linguistic nuances.

The WorkScout Video Studio utilizes client-side browser APIs (WebRTC, MediaStream) to provide real-time interview feedback. By granting your browser permission to access your webcam and microphone, you acknowledge and agree that:

• No Biometric Surveillance or Facial Recognition: WorkScout does NOT create, store, or sell biometric faceprints, facial recognition identifiers, or voiceprint templates. Posture indicators (such as center framing and head tilt) and delivery metrics (such as vocal cadence and filler words) are processed transiently in your local browser runtime.
• Speech Transcription: Audio responses provided during simulated mock interviews are converted to text using secure transcription services solely to grade your response against the STAR (Situation, Task, Action, Result) interview methodology.
• Local Recording Retention: Mock interview video feeds remain in your local browser session cache unless you explicitly choose to export or download a recording file to your personal device.

The WorkScout Chrome Extension allows candidates to seamlessly bookmark job postings from external websites (such as LinkedIn, Indeed, Glassdoor, Greenhouse, Lever, and corporate career portals).

WorkScout is an independent platform and is not endorsed by, sponsored by, or affiliated with LinkedIn, Indeed, or any third-party job board. You are responsible for ensuring your personal use of browser extensions complies with the respective terms of service of third-party websites you visit.

WorkScout exercises no control over, and assumes no liability for, the content, accuracy, hiring policies, privacy practices, or availability of external third-party employment listings or recruiter contact profiles.

All compensation ranges, counter-offer talking points, equity estimations, and negotiation scripts provided by WorkScout are for educational, informational, and preparation purposes only. WorkScout does not provide formal legal, financial, tax, or accredited career counseling advice.

Labor market conditions, executive equity packages, and benefits structures vary significantly based on geographic location, employer size, and candidate qualifications. You should consult certified financial or legal counsel regarding complex employment contracts, equity grants, non-competes, and severance packages.

We care deeply about data privacy and system security. Please review our full Privacy Policy, which is incorporated into and forms an integral part of these Terms of Service.

By using the Services, you consent to our collection, storage, and processing of your information in accordance with our Privacy Policy. WorkScout infrastructure is hosted in secured data centers within the United States. If you access our Services from outside the United States, you consent to the transfer and processing of your data in the United States.

WorkScout respects the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our designated Copyright Agent with the following information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner.

DMCA notifications should be emailed to: [email protected].

WorkScout reserves the right to change, modify, update, suspend, or discontinue all or part of the Services at any time without notice. While we strive for continuous 99.9% platform availability, we cannot guarantee that the Services will be uninterrupted or error-free at all times.

You agree that WorkScout has no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime, scheduled maintenance, network disruption, or discontinuance of the Services.

These Terms shall remain in full force and effect while you use the Services or maintain an account on WorkScout.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

If we terminate or suspend your account for breach of these Terms, you are strictly prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

IN NO EVENT WILL WORKSCOUT OR OUR DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, LOSS OF EMPLOYMENT OPPORTUNITIES, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO WORKSCOUT DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING, OR ONE HUNDRED DOLLARS (\$100.00 USD), WHICHEVER IS GREATER.

Certain state laws (including in California and New Jersey) do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.

You agree to defend, indemnify, and hold harmless WorkScout, our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

• Your User Content uploaded to or generated by the platform;
• Your use or misuse of the Services;
• Your breach of these Terms of Service or any representation or warranty made herein;
• Your violation of the rights of a third party, including intellectual property or privacy rights; or
• Any overt harmful act toward any other user of the Services with whom you connected via the Services.

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (“Dispute”), you and WorkScout agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least sixty (60) days before initiating arbitration or judicial proceedings.

Such informal negotiations commence upon receipt of written notice from one party to the other (“Notice of Dispute”). Notices sent to WorkScout must be directed to [email protected] and include your name, account email, a detailed statement of the factual dispute, and the specific relief requested.

If the parties are unable to resolve a Dispute through informal negotiations within sixty (60) days, the Dispute shall be finally and exclusively resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules.

CLASS ACTION WAIVER: YOU AND WORKSCOUT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, which shall be final and enforceable in any court of competent jurisdiction.

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

To the extent any judicial lawsuit or proceeding is permitted under these Terms, you and WorkScout agree to submit to the exclusive personal and subject matter jurisdiction of the state and federal courts located in Tarrant County, Texas.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

Under California Civil Code Section 1789.3, California users of the Services are entitled to the following consumer rights notice: If you have a question or complaint regarding the Services, please contact us at [email protected]. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210.

These Terms of Service, together with our Privacy Policy and any guidelines or rules posted by us on the Services, constitute the complete and exclusive understanding and agreement between you and WorkScout regarding your use of the Services, superseding all prior oral or written agreements.

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: